4 I paid for a double room, 2 beds and requested by email 3x for accessible...
I paid for a double room, 2 beds and requested by email 3x for accessible room for my 2 daughters in wheelchairs, when we arrived I was told I did not have a reservation, and after 2 hours, could get a room on the 11th floor for an additional $225 a night. The room extremely small, and my daughter the amputee was not able to get from the kitchen to the bathroom, it was so narrow. I did go to the front desk and complain, the next night they did move us to the Garden Bungalows with a King size bed (for 3 persons), we called for a roll-a-way bed, one came my daughter was almost sleeping on the floor the bed was so bad (she was sick from a bad ache, due to the bad bed), on the 3rd night they did replace the roll-a-way with a proper one. Our room was never cleaned, or new linen, or trash emptied. The room was not very clean, they were ants or termites in the corner of the room and the floor was not clean. We had to go to get our own towels, linen an make our own beds.
Nancy, United States of America